What is your shipping and return Policy?
PROshelving.com is glad to offer free standard ground shipping on all orders shipping to the 48 contiguous states. Orders shipping to Alaska, Hawaii, or Puerto Rico will incur an extra shipping fee. Please see our Shipping Page for more information. If you are not 100% satisfied with your purchase you can return your item(s) for a full refund within 30 days of purchase. See our full Returns Policy here. For assistance with your return or exchange, please call the Customer Service Team at 1-800-985-5506 Monday through Friday from 5:00 AM – 5:00 PM PT.
How Long does it take for me to get a refund?
Once your returned item is received, it will take 2-3 business days to inspect your return, and process and complete your refund. Depending on your credit card company, it may take 7-10 business days after your refund is processed for your credit to post to your account.
When can I expect my order to be shipped?
We work to ship products out in a timely manner. Please see our Shipping Page for more information.
Do you accept international credit cards?
At this time PROshelving.com [TRINITY] can only process US credit cards. Please note all orders will be charged in USD.
What currency is supported by your website?
Currently, the only currency supported by PROshelving.com [TRINTY] is USD. All retail prices listed on the website are in USD and all transactions will be processed in USD regardless of Ship To country.
Do you accept Cashier’s Checks or Money Orders?
No. At this time, PROshelving.com does not accept Cashier's Checks or Money Orders.
Do you charge sales taxes?
PROshelving.com {TRINITY International Industries, LLC] collects tax on orders shipped to California, Georgia, Kentucky, Nevada, Massachusetts, Texas, and Washington.
What if I forget my password?
Resetting your password can be accomplished by following the below steps.
Click “SIGN IN” - the top right-hand corner
Click “Forgot Password?”
Enter the email address associated with your account and click the “Reset Password” button
Follow the steps in the email sent to you to reset your password
My email address has changed. How do I update this information to my current account?
Changing your email address can be done by following the below steps.
1. Go to My Account, then Settings, then Profile Information
2. Next to your current email address, click on “Change Address”
3. Enter your new email address, confirm your new email address, and enter your current password
4. Click the “Send Verification Email” button
Once you receive the Verification Email, follow the steps inside the email to confirm your email address change. Please note there is a 48-hour time limit to confirm your new email address once the Verification Email is sent.
Are there any benefits to having an account with you?
With your PROshelving.com account, you will have access to the following information:
· Your Account Information
· Your Orders
· Your Addresses
· Your Payment Methods
· Your Wish List
· Your Recently Viewed Items
· Your Account Settings
How do I place an order if I am requesting shipment to Canada?
Please call (800) 985-5506 and someone from our team will be more than happy to take your order over the phone. Please note that we do not currently stock all items in Canada so please check item availability with the Customer Service representative when placing your order. All orders shipped to Canada will be charged shipping and sales tax. Please note all orders will be charged in USD.
How do I write a review on a product?
You can write a product review for any item listed on our website.
1. On any product page, you will see a link to Write a Review just below the product title and price
2. Once you click on that link, you will see an image of the product, a rating section, your name, a text box for the headline of your review, and a text box for your review. You will have the ability to edit your name. For privacy reasons, please do not use your full name or email address
3. When finished, check the I’m not a robot box, then Submit Review
4. Then, click on the "Submit” button.
Once you’ve submitted your review, it may take up to 5 business days to appear on the site.
What if I am having trouble placing an order through the website?
We are sorry that you are experiencing issues with our website. If you wish, you can place an order over the phone by calling us at 1-800-985-5506 from 5:00 AM-5:00 PM PT Monday-Friday, and one of our Customer Service Representatives will take care of your request over the phone.
Alternatively, you can contact us and one of our Customer Service Representatives will reach out to you.
What are your hours of operation?
We are open from 5:00 AM-5:00 PM PT, Monday through Friday. We do not operate on federal holidays but will be happy to assist you when we return.
What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its cookie to your browser. To protect your privacy, cookies do not store personal information but instead, use unique anonymous identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on your name at the top of the page and then clicking on the "Sign Out" button.