Shipping and Delivery of Large Products and Bulk Orders
Items or orders that ship LTL (Less than Truck Load) Freight are curbside delivery only. See the below video for our LTL curbside delivery instructions. If other arrangements need to be made, please contact us before placing your order.
After placing your order, ProShelving will call you to confirm shipping information before shipping your order. Customer service will pass this info on to the trucking company. Information that requires confirmation:
Contact name
Best daytime contact phone number
Delivery address
Residence vs. Business Delivery Protocol
Residence:
Delivery will arrive on a 53-foot long tractor trailer
Do you have any height restrictions?
Do you have any length restrictions?
Liftgate service is provided.
Business:
Delivery will arrive on a 53-foot long tractor trailer
Do you have any height restrictions?
Do you have any length restrictions?
Do you have a loading dock?
Do you require an appointment?
Liftgate service is provided.
Important Details to Note
This shipment will arrive on a pallet and will be a Curbside Delivery ONLY.
NOT onto your driveway.
NOT into your garage.
NOT into your house or business.
NOT up the stairs
We suggest you have a hand truck, furniture dolly and/or another person there to assist in receiving this shipment as it is quite heavy.
Once the shipment arrives at the closest terminal, our trucking company will get in touch with your contact person to arrange for the delivery time and date.
Delivery Times
Monday - Friday (No weekends). Approximate 4-hour delivery window.
What to do When Your Curbside Delivery Arrives
When your item(s) are delivered, please take time to do the following:
Inspect the product fully by walking around the pallet to ensure there are no signs of damage.
If there is visible damage, cut the black straps and lift the box to perform a closer inspection.
If there is damage to the wood top or the frame, do NOT accept the shipment.
Write "DAMAGED" on the delivery receipt. (If the driver is uncooperative, do NOT sign the delivery receipt. Write "DAMAGED" and refuse the product.)
If you bought more than one product, only refuse the fully damaged unit.
Contact the retailer or ProShelving to arrange for a replacement.
If there is damage to the drawers, handles, or doors, you can accept the product. Contact ProShelving, and we will replace those individual parts for you.
If the product is not damaged, sign the delivery receipt and enjoy your unit.
